A delivery guide for rental apartment residents who use online shopping regularly. Covers practical instructions on using delivery lockers, picking up packages at convenience stores or business offices, setting up doorstep delivery, requesting redelivery after absence notices, and handling different delivery companies.
Reviewed by: Nobuyuki MoriPresident, M-Assets Co., Ltd. / Licensed Real Estate Transaction Specialist (Miyagi #018212)
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With the widespread adoption of online shopping, the number of packages handled by delivery services continues to grow each year. According to a Ministry of Land, Infrastructure, Transport and Tourism survey, the number of packages handled in fiscal year 2024 exceeded approximately 5 billion, with a redelivery rate of approximately 10–12% (about 500 million to 600 million packages).
Receiving deliveries in rental apartments (particularly in condominiums and apartment buildings) presents the following challenges:
The following sections organize solutions to address these challenges by situation.
In condominiums and apartment buildings equipped with delivery lockers, packages can be automatically received even when you're away.
Important Notes
If your rental property doesn't have a delivery locker, use the following alternative methods.
Doorstep delivery is a service where packages are left in a designated location, such as in front of your door, near a delivery locker, or by your mailbox, when you're away.
| Delivery Company | Doorstep Delivery Service | How to Set Up |
|---|---|---|
| Amazon | "Doorstep delivery option" | Change delivery preferences in your Amazon member settings |
| Yamato Transport | "EAZY" | Set up through Kuroneko Members registration |
| Sagawa Express | "Smart Club" doorstep delivery | Set up individually through Smart Club registration |
| Japan Post | Select "doorstep delivery" | Specify through the URL or app in the delivery notice |
Tips for Using Doorstep Delivery Safely
If it's difficult to receive packages at home, you can pick them up at a nearby convenience store or at a delivery company's office or pickup location.
| Delivery Company | Pickup Location | Features |
|---|---|---|
| Yamato Transport | Yamato offices, FamilyMart, 7-Eleven, PUDO stations | Held for 1–3 days |
| Sagawa Express | Sagawa offices, 7-Eleven | Held for 1–7 days |
| Japan Post | Post offices, Lawson, 7-Eleven, Ministop | Held for 7–10 days |
| Amazon | Amazon Hub (convenience stores and delivery lockers), various convenience stores | Held for up to 3 days |
To use convenience store or office pickup, you must register an account in advance (via each company's app). Initial account setup takes 5–10 minutes, but once set up, it's easy to use for future pickups.
Here's how to request redelivery if you receive an absence notice:
To fundamentally reduce redelivery hassles, it's effective to set your delivery preferences in advance.
Once you register with each delivery company's app, you'll receive "delivery preview notices" on your smartphone the day before and on the day of delivery. By specifying a time window when you receive the notification, you can almost certainly receive your package.
By specifying "preferred delivery time," "doorstep delivery option," or "Amazon Hub pickup" when ordering, you can significantly reduce absence notices.
When using Subscribe & Save: Since packages arrive on the same day each month, it's easier to adjust your schedule to be home for delivery.
Even when using doorstep delivery or lockers, packages are occasionally stolen or lost.
Steps to Take if You Experience Theft or Loss
If theft occurs repeatedly, you can report it to the building management or landlord and request installation of security cameras or delivery lockers.
To use online shopping effectively, organizing your delivery methods is essential. By setting up these options once, you can dramatically reduce the hassle of redeliveries and enjoy a more comfortable rental life.
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